FAQ

Good to know

Anything not covered here, message us and we will answer straight.

Do you come to me?Yes. Fully mobile, no shop. Driveway, workplace lot, wherever the vehicle sits. We bring all the gear and products.
Do I need to provide anything?Just a driveway or private spot to work in, plus an outside water tap and a plug we can reach. We handle everything else.
Why does the price say starts at?Average condition is the straight base price. It only goes higher with heavy salt or staining, and we show you the difference at your vehicle so you decide before we start. Nothing is ever added after the job.
Winter salt in the carpets?That is our specialty on the Avalon. Salt extraction gets it out before it eats the fabric.
How do I pay?Nothing is due until the job is done and you have looked the vehicle over. A small deposit holds your first booking and comes off the total.
Can the price change after I book?Only with your agreement, and only before any work starts. If the vehicle is bigger or a lot dirtier than what was booked, we show you the difference at your vehicle and you decide. That is what "starts at" means on our interior and full details. A travel fee applies outside our area and is shown while you book. There are no other charges: no fuel levy, no supplies fee, no card fee.
Where do you go?Outside St. John's, Mount Pearl, Paradise and CBS a travel fee applies, quoted case by case.
What if the weather turns?Some services cannot be done safely in heavy rain or wind. If we need to move your appointment for weather, your deposit carries over in full, no penalty.
Do I need to be home?No. As long as we can reach the vehicle and it is unlocked or the keys are handed off, you can be at work or out.
Can I change or cancel?Yes. Every confirmation includes a link to manage your booking, or use the Find my booking page with your reference number.
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